My Encounter with BizFile

I received a letter from ACRA asking me to renew my business registration.

Catch is, I MUST do it ONLINE.

Ok. Fine.

Day 1 :

Evening, at home. Using Firefox, I tried to access www.bizfile.gov.sg as directed. Page did not load.
Wait 5 minutes - Surf Porn on separate tabs.
Hit Reload - Server Busy.
Hit Reload - Page empty.
Wait 5 minutes - download Porn.
Thinking maybe it doesn't support firefox, I opened my IE and tried.
Again, Server Busy.

Forget it. Will do it in office tomorrow.
For now, Porn, porn and more porn.


Day 2 :

In Office, tried with Firefox.
Page loaded. Click to use SingPass.
CPF site busy (Damn, must be those students registering for JAE)
Waited a while. Checked office mail.
Redo from start. Load BizFile.
Click SingPass
Entered NRIC
Entered Password
Server Busy (I was not sure which server, CPF or BizFile)

Went for lunch. (Hey, I worked in between ok. Not as if all I did the whole day is to renew my registration.)

Afternoon, tried again.
Server is either always busy, or page did not load.
Tried IE as well.
Several times, got terminated during SingPass authentication process.

Night, went home.
Tried a few times, unsuccessful.
Yeah, you guessed it. More porn...


Day 3 :

Office, Loaded BizFile, Entered SingPass. Hooray, Success. In Main Page.
Select "Business Renewal".
Entered my business registration number.
Select 1 year renewal.
Select pay by Credit card.
Page hangs - nothing is loaded.
Clicking on the button again yields a message that says request is being processed, click OK to abort.
Firefox logo is showing no data transfer.
Click abort.
Session terminated.

Redo from start.
Encountered 3 times of "Server Busy" at various stages.

Frustration, anger. Can't download porn in office to de-stress.

Wanted to write an email to or call a customer service to complain. Can't find their contact on www.bizfile.com. Damn. Wanted to scream at someone... Give up for the day.


Day 4 :

Tried again.
With a few reloads needed, I managed to login via SingPass again.
Clicked Business Renewal.
Prompted that I had transaction pending.
Select Continue transaction.
Click Pay by Credit Card.
Hanged.

Took deep breaths. Mumbled curses. Took snacks.

Tried again.
Login via SingPass again.
Clicked Business Renewal.
Prompted that I had transaction pending.
Select Continue transaction.
Click Pay by Credit Card
Page loaded. *Finally*

Entered Credit Card information.
Click Submit.
Says successful.
Click on "Print Receipt"
Page not found. *What the heck*
Click again.
Page loaded. Printed Receipt.


How wonder, this e-citizen concept and stuff...